FAQs
Q. Do you ship to a P.O. Box address?
A. No.
Q. APO or FPO?
A. Sorry we also do not ship to APO or FPO boxes.
Q. I have a boutique store in London, U.K. Can I buy from you?
A. Unfortunately we do not send internationally at this time. Please check back from time to time to see is this option is available.
Q. I would like for Mikara's Fashion Boutique to carry a certain item(s). Who should I get in touch with?
A. Please email us at [email protected]. We are always ecstatic about your new ideas!
Q. I have other concerns/matters.
A. Our customer service hours are M-F 10am to 10pm. (EST) (Send an inquiry if the line is busy or no answer)
Q. I haven't received a confirmation email for my account yet. What do I do?
A. Please send us an inquiry and we should be able to have your account confirmed within 24hours. If not please call customer support.
Q. I wanted to know if you guys will have these items in stock.
A. We are working very hard to replenish them. Please allow at least 2-3 weeks. Don't quote us for this. Please check back from time to time to see if we have them in yet.
Q. I wanted to add, remove, or change a few items on my order. Is that possible?
A. No, we're sorry but once the order has been processed we cannot add, change, or remove and items.
Q. Do I get a discount if I buy a lot of items?
A. We are in the process of putting in a discount system please check back with our customer support to see if it is up and running.
Q. If I wanted to return a few items what do I do?
A. Please view Store/Return Policy, but remember this must be done within 7 days of shipping. Not reception of package, and we will have to give you store credit for the items not a cash refund.
Q. I've sent back my returns and the tracking number said you have received it. When will it be processed?
A. You will receive an email notification from us here at [email protected] when we process your refund. Please allow 20 business days for your package to arrive and to process the refunds and give you the credit. For more about our return policy, visit the Store/Return Policy page.
Q. How much does it cost to ship something to me?
A. Shipping fees will be added during PayPal Checkout.
Q. My tracking number says my package was delivered/ My tracking number isn't coming up.
A. Sometimes tracking can be a little off, especially when USPS is dealing with high volumes of packages. Your package will most likely be delivered within a few days, but it's best to check with USPS. It's possible your package was brought to a neighbor, but we're certain that your package will reach you properly!
Q. It shows that you have charged me twice for my order! What is going on?
A. If your credit card was declined when you first placed your order; you will still see a pending transaction show up on your account. Don't fret! We definitely will not capture those funds, and the pending transaction will drop off your card within a few business days.